Concurrent Manager Suddenly Puts Requests On Hold in Oracle E‑Business Suite R12


Concurrent Processing is the backbone of Oracle E‑Business Suite (EBS) R12, ensuring that background jobs and reports run smoothly. But sometimes, users encounter a puzzling situation: a concurrent request/scheduled request suddenly goes into an “Inactive/On Hold” state and never comes out of it.

Issue

  • Users submit a concurrent request from the Request Detail (FNDRSRUN) form.
  • After clicking Schedule or Options, they close the browser window instead of completing the navigation.
  • The request status changes to Inactive/On Hold.
  • The request stays in this state indefinitely until someone manually removes the hold using the Remove Hold button.

Most end users are unaware that closing the window mid‑navigation causes this behavior, which can lead to confusion and a backlog of requests stuck on hold.

Reason

Oracle has identified this as an internal bug.

  • The issue occurs when users press F4 (close) on the Calendar item in the View Details screen.
  • Instead of returning control back to the scheduling screen, the system incorrectly places the request into an On Hold state.

Solution

Oracle has released patches to address this issue. The fix ensures that closing the window or pressing F4 does not incorrectly place requests on hold.

Steps to Resolve

  • Identify your EBS version: 
            For EBS 12.1 → Apply Patch 19844328.

            For EBS 12.2 → Apply Patch 30790157.
        
For Patch you need to contact Oracle support
  • Apply the patch in a Test environment first, validate, and then migrate to Production.
  • Verify file versions after patching:
            FNDRSRUN.fmb → 120.106.12020000.130 (for 12.2.x)

            FNDRSRUN.fmb → 120.44.12010000.120 (for 12.1.x)

            You can confirm using:
            strings -a $AU_TOP/forms/US/FNDRSRUN.fmb | grep Header


Retest the issue by submitting a request and confirming it no longer gets stuck in On Hold.





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